General Troubleshooting
Issues with Real-Time Protection
If you experience an error when activating your real-time protection it’s nothing to worry about.
In many cases, you will be experiencing this due to conflicting applications (old antivirus software) or attempting to install a new version of Total AV on top of an older version.
Select the error message you are seeing below for resolution steps:
- OANotInitialized
- EngineNotFound
- WrongEngine
- FileOpen
- SelfchkFileCrc
- SelfchkFileErr
- SelfchkPatched
- SAVAPI binary could not be loaded
- vdfNotFound
- Status: Internal
Not seeing any of these? We can still help…
If you happen to encounter an error message which isn’t listed above, don’t panic…
We have managed to cover all bases with a generic resolution for alternative issues.
Click here to view generic resolution steps
If you continue to experience issues are trying this please contact us directly on support@totalav.com
