Unexpected Behaviour

I cant access my paid features

You may have downloaded the free version of TotalAV even though you have a paid subscription. As it is the free version of TotalAV you will not have access to your premium features. If you have a paid account, to access your premium features, you simply have to log in.

To log in and activate your new features follow these instructions:

  • Open the TotalAV application on your desktop
  • Click the Login button on the top right-hand corner
  • Enter your email address and password you used when purchasing your upgraded account
  • Click Login

You should now have access to all the features within your paid account.

If this has not solved your issue, please contact our support team.


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